Shipping policy

PLEASE NOTE: We don't care how many followers you have, if your car is going to SEMA, what other companies have showcased your car, or what celebrity your uncle's cousin knows. None of the above will justify ANY exceptions to the terms and conditions below. Period.
All orders are processed in the order in which they are received. We strive to ship products as fast as we can, but due to the nature of the items some packages may require extra handling time. Orders of in-stock items placed by 2pm central will typically ship the same day. Please note that once a package is released to the shipping carrier, it is in the hands of the shipping carrier. We cannot guarantee its arrival in a safe and timely manner.

Rush Orders & Time Sensitive Shipments

If the need of your purchase is time-sensitive, such as in order to make a race, dyno appointment, etc, PLEASE contact us to communicate your needs before ordering.  If the arrival date of the shipment is critical, we strongly recommend using UPS. USPS does not guarantee their estimated transit times, nor do they accept claims for shipments that arrive late.

PLEASE NOTE: UPS generally does not count Saturday as a delivery business day unless deliberately specified. For example: If an order is placed on a Thursday with UPS 2nd Day Air, and shipped same day, the expected delivery day will be Monday. Saturday delivery services are available, typically at additional costs. PLEASE contact us to communicate your needs before ordering.

We do our best to accommodate the customer in receiving their order in the timeliest manner. We offer international shipping via DHL, UPS and USPS, and all taxes/duties will be billed to the purchaser. 

Shipment Loss/Damage Claims

Any damaged, missing contents, or loss in shipment must be reported to Jolt Systems within 5 business days of receiving a shipment. We will replace any damaged parts or losses with proper proof of damages and / or losses including pictures sent to us. We will NOT be responsible for damages and or losses reported after the 5 business day period. 

Missing Package Contents

While we strive to do our best for the customer, mistakes can happen and not all parts may be received. Whether they are missing from the package due to carrier loss (UPS, FedEx or USPS) or by our own error, we must be notified within 3 business days of this loss or shortage of contents. Please make sure to always check your packages upon arrival for all components received. We will NOT be responsible for missing contents after 3 business days.